⚠️ Important: SmartEncrypt will be shut down on April 1, 2026. To avoid data loss, you must exit the product, download your keys, and decrypt your files immediately.
How to decrypt all files and exit the product  |  Encryption Key Backup and Encrypted File Recovery

Send log files

Use this form to send us your SmartEncrypt log files if you are unable to do so from the desktop client. Information on how to collect the files we need can be found in the SmartEncrypt Knowledge Base.

Enter your registered SmartEncrypt email address.